Find below mostly asked questions with detailed answers from Antalis.
Your satisfaction is important to us. Our customer advisors are here to help from Monday to Friday from 08:30 AM to 12:30 PM and from 1:30 PM to 6:00 PM.
You can contact us :
1. If the return is due to buyer error
The returned merchandise must be in a perfect conditions.
Any return of goods less than 100 kg accepted by Antalis and resulting from an error attributable to the buyer will result in a flat fee of €50 excl. tax.
Any return of goods exceeding 100 kg, accepted by Antalis and originating from an error attributable to the buyer will be billed €50 euros plus €0.38 excl. tax/kg from the 101st kilogram.
These fees are intended to cover the cost of transporting, checking, repackaging and restocking the goods.
Refusing the goods upon delivery (the goods leave immediately with the delivery truck) is considered a return and will be subject to the conditions above.
Upon receipt of the return, we check the goods' condition, restock the products and send you a credit note as soon as possible. The credit note will include the amount of the returned goods minus return fees.
2. If the return is due to an Antalis error
In other cases where the return is due to an Antalis error, Antalis will cover return fees.
1st step : React immediately in the presence of the driver/delivery person and issue reservations
It is the responsibility of the recipient of the goods to check that the delivery contract has been carried out correctly and, if not, to take the necessary measures to have recourse against the carrier.
By following the rules below, you will help us to solve your delivery problem quickly and efficiently.
On the delivery note, please write down your reservations concerning :
These reservations must be :
Good to know !
In all cases, you must sign the delivery note whether you make reservations or not.
The reservations below have no legal value in case of recourse :
The carrier may not obstruct the right of verification under any circumstances.
If there are no reservations, any subsequent claim for apparent damage will not be allowed.
2nd step: Notify ANTALIS customer service so that the dispute is registered and resolved as soon as possible.