FAQ My deliveries

Find below mostly asked questions with detailed answers from Antalis.

We offer fast and quality delivery throughout France and Corsica

 

  • Our standard deliveries are at the front of the building.
  • Delivery is free for orders over €200 excl. tax (* delivery fees are a flat €35 excl. tax for other orders below the €200 threshold).
  • We have efficient logistics in a dedicated warehouse of ​​41,000 m²; this allows us to offer you a large stock of items shipped the same day. We prepare our shipments with the care that your orders deserve.


Our average delivery times

 

  • For most of our stock, when the order is placed before 4 PM it can be shipped the same day.
  • Small or medium-sized products in stock are delivered within 24 to 48 hours in Metropolitan France.
  • Our other references leave our suppliers within the time period provided when you place your order.
  • Larger deliveries (multiple pallets) may require an additional 24 hours to organise delivery conditions and access to your building.
  • Marketplace products shipping leadtime is shown on the product sheet


Our Additional Services

 

  • Do you need large and frequent quantities of paper ? Optimise your inventory management with the EasyStock service.
  • Express Delivery can be offered for eligible products in the main urban areas in metropolitan France if the order is placed before 2 PM.
  • Need an upstairs delivery service ? Our delivery people can deliver wherever you need (please contact us).


Worldwide delivery


Antalis is present in 41 countries around the world and can handle any request for delivery according to the destination's region.

Are you are an international group with subsidiaries abroad ? Contact us to receive a logistics solution adapted to your needs.

Delivery is free if your order is over €200 excl. tax.

Otherwise, the amount of shipping and handling fees is €35 excl. tax.

Depending on the desired delivery options (upstairs delivery, etc.), additional charges may apply - please contact us for a quote.

If necessary, you can inform us when placing your order that you will need to delay delivery.

Depending on the nature of the order (including size), you can also enter an additional delivery address in case you are absent so that you can receive your order on the agreed date or make an appointment to be delivered at the usual address (an additional cost will apply).

If necessary, you can inform us when placing your order that you will need to delay delivery.

Depending on the nature of the order (including size), you can also enter an additional delivery address in case you are absent so that you can receive your order on the agreed date or make an appointment to be delivered at the usual address (an additional cost will apply).

You can view all of your Antalis orders and track their progress by going to the "My Account" section under "My Orders" or click ??here??.

Product-4.jpg

We are also available by phone.

Didn't find the answer to your question?

Click here to use our customer service contact form.